SPEAKER
Laszlo Laufer
Conversational AI in Call Centers
17.00-17.45
Speaker bio
Laszlo is a psychologist by degree. After teaching HCI at the Budapest University of Technology and Economics, he led the UX research efforts at Prezi, then worked on payments at Uber and now at Google Cloud on Conversational AI. His main focus area is applications of Generative AI in conversational agents for businesses.
